Where do I get an Insurance Claim number?
Claim numbers are issued by your insurance company at the time you report your auto accident. Just jot it down and bring it in with you when you come in to begin the auto body repair process, we will do the rest.
Are you open on Saturday?
Our body shop is open on Saturday from 8:00 am to 12:00 pm.
Will the parts be ordered before I drop off my car for auto body repair?
Absolutely. Our body shop generally orders your collision damage parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive, then Rolando’s Collision would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time. If needed, your car can be towed to the body shop.
If my vehicle’s frame or unibody is damaged is the car a total loss?
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled autobody technicians, with the aid of our state-of the-art collision repair computer measuring system, can return your damaged vehicle to its original OE factory specifications. If it is determined that the frame section is bent beyond repair, that section can many times be replaced.
Can you match my car paint color?
Today’s modern factory auto finishes incorporate multiple layers of highly specialized paints. Our auto body shop has made a major investment in the finest auto painting system available and constantly upgrades its auto painting and refinishing technology and equipment to ensure that each vehicle’s paint matches. Our shop takes special pride in our ability to match factory finishes as the final step in the auto restoration process.
Can I get other auto service work done on my car while it is in the body shop?
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
How long will the auto body repair to my vehicle take?
Your advisor can give you an estimate of the time it will take to complete the auto body or collision repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.
Can I get a ride home when I drop off my car?
Yes, our shop would be happy to provide this service to you. Our shop wants each customer’s visit to be a positive experience and will work diligently towards that goal. Our body shop provides a pickup and delivery service.
How can I get a rental car?
If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your insurance policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.
How will I know when my car is done?
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.
Is there a warranty on the repairs to my vehicle?
Yes. Our shop guarantees all repairs with a Limited Lifetime Warranty.
Do I have to pay a deductible?
The amount of your insurance deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision coverage, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.
Who do I pay a deductible to?
If your deductible is not waived, it will be your responsibility to pay us when you pick up your vehicle. If you aren’t sure about your deductible, you can call your agent and he can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.
What forms of payment do you accept?
The easiest and most convenient way to pay for your portion of the auto body repairs to your vehicle is to endorse your insurance claim check and submit it to the shop. Of course, cash and checks are always welcome. Credit cards may be used.
What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
Can I wash my car?
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS<>
DO • Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. • Always use clean fresh water. • Wash your vehicle in the shade
DON’T • Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. • Do not “dry wipe” your vehicle. Dry wiping can scratch the finish.• Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days. •Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. • Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish. • Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
DON’T • Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.